FAQ

​How Do I Place An Order?

 

Made to Order dresses can be ordered at anytime on the 'shop' tab. After ordering, you will be emailed with more information and any questions I have about fit, color, or special requests. 

To order a custom dress, please email me directly at skatingdesignbybeth@gmail.com. I will try to respond within a day or two with information about the process and the next steps to take. Custom orders usually take 4-6 weeks, but I can do a rushed order for an extra fee! Please note that my other passion (and daytime career) is neuroscience research so I only take on a couple of orders per month (:

Learn more on my custom orders page!

 

Payment and Shipping

 

Payment for Made-to-order dresses is done through the website and is a one-time payment. Custom orders require a 50% deposit before production is started with full payment to be paid before the completed order is shipped. Custom orders can be paid through mailed check, paypal, or credit card. I ship through USPS from the Washington DC area unless otherwise requested. 

Returns & Refunds

 

Ready-to-Wear dresses may be returned within 30 days with attached tags for a full refund. There are no returns or refunds on Made-to-Order and custom orders (since they are made to fit one specific person!) but please reach out to me if you have any problems with your order! I can arrange to do alterations or re-makes as needed.